Working with us
What is a 4PL, and how is it different from a 3PL?
A third-party logistics provider (3PL) runs one part of your logistics, such as a warehouse or a delivery service. A fourth-party logistics provider (4PL) manages the whole chain for you: it chooses and coordinates the forwarders, warehouses, brokers and carriers, and reports on how it all performs. We do both. We manage the overall chain, and we run our own fulfilment and FC Express delivery.
Do I need large volumes to work with you?
No. We work with growing businesses as well as established importers. Tell us your volumes today and where you expect to be in a year, and we will suggest a setup that fits.
How is pricing worked out?
Storage is usually charged per pallet or shelf location, fulfilment per order and item, delivery by zone and parcel size, and international freight per shipment. You get a written proposal before anything starts.
Can I use just one service?
Yes. Many clients start with one service, such as FC Express delivery or warehousing, and add more later.
FC Express delivery
How do I get same-day delivery?
Bookings made early in the day can be delivered the same day in our Sydney metro area. Later bookings go out the next business day. Contact us for the cut-off in your area.
What happens if nobody is home?
If the receiver has given authority to leave, the driver leaves the parcel in a safe place and takes a photo. Otherwise we leave a card and try again the next business day, or the receiver can arrange to collect it.
How big can a parcel be?
Satchels, cartons and small bulky items are standard. Items one person can carry are standard. Heavier or larger items can be booked as a pallet or two-person delivery.
Do you deliver on weekends?
Saturday delivery is available by arrangement in some areas. Ask us about your suburbs.
Tracking
Where do I find my tracking number?
It is in the dispatch email or SMS from the sender, and on the label on your parcel.
My parcel shows no update. What should I do?
Updates appear once the parcel has been collected and scanned. If nothing has changed for a business day, contact us with the tracking number.
It says delivered, but I cannot find it.
Check the proof-of-delivery photo in your notification for where it was left. If you still cannot find it, contact us within two business days and we will investigate with the driver.
Before you send your first inbound
- Product list with SKUs and barcodes
- Carton and pallet quantities per SKU
- Expected arrival date and transport details
- Any special storage or handling needs