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Track a Parcel

Enter the tracking number from your dispatch email, SMS or parcel label.

Can't find your number? Contact us with the sender's name and the order date, and we will look it up.

Tracking help

Where do I find my tracking number?

It is in the dispatch email or SMS from the sender, and on the label on your parcel.

My parcel shows no update. What should I do?

Updates appear once the parcel has been collected and scanned. If nothing has changed for a business day, contact us with the tracking number.

It says delivered, but I cannot find it.

Check the proof-of-delivery photo in your notification for where it was left. If you still cannot find it, contact us within two business days and we will investigate with the driver.